As someone who researches a product extensively before purchase, I thought I had found a winner in the Keurig B60 Special Edition brewing system. And honestly, there IS a lot to like about it. No grinding or measuring of coffee is a HUGE plus. There are lots of different brands of K-Cups out there to choose from, so the coffee choice is not limited, which was one of my fears when I purchased this brewer. On top of that, being able to brew one cup at a time at a preferred size setting is incredibly convenient.
However, there are enough negatives about this coffee maker that I just can't recommend it. First, the coffee is weak, even on the smallest size setting. It's not bitter, which is good, but most of the K-Cups produce a less-than-flavorful blend. Regular coffee, flavored coffee, decaf coffee -- I tried it all with the same results. In desperation (because I am actually a light-to-medium roast fan), I tried the Extra Bold K-Cups that are out there with MUCH better results, but there aren't too many varieties of Extra Bold to choose from at this time. So I ended up with a limited coffee choice after all.
The other issue I had with this brewer is that about six months after I purchased it, the display would say "ready to brew," but when I pushed the button, nothing happened for a few minutes. Then it did brew -- the entire contents of the reservoir! I had a huge mess all over my kitchen. I called Keurig to get support and was told that 1) I probably needed to descale (run vinegar through it for a full cleaning); and 2) to unplug it for a few hours to let it "reset."
I did both of these things, and lo and behold, the coffee maker worked like new again -- for about three weeks. Then it was back to its old tricks. At Keurig's suggestion, I kept descaling and unplugging until one day, about a year and a half after purchase, it started brewing and spitting water and steam out the top, and nothing I could do would get it to stop. Of course, this was after the warranty period had expired!
I will admit that it's entirely possible I got a lemon. I know and fully accept that this happens sometimes with electronic devices. With all the other folks on here raving about this exact coffee maker, I wonder if I just got a bad one. Or maybe I didn't descale enough in the first six months that I had it and that caused some kind of problem.
Still, I have heard and read similar comments about the weakness of the brew these coffee makers produce. And it would have been nice if Keurig customer service had seen fit to replace my coffee maker within the warranty period rather than simply telling me to descale and unplug.
The Keurig brewers are expensive, and so I expected something very solid and exceptional. Unfortunately, I think my old Hamilton Beach Brewstation did a better job at half the price. I see why people like these Keurig brewers, and maybe someday I'll try one again to see if they've been improved. But for now, I think I'll replace this brewer with something completely different.Get more detail about Keurig B60 Special Edition Gourmet Single-Cup Home-Brewing System.
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